Refund policy

Returns & Refund Policy

At Ketgarde, customer satisfaction is very important to us. We want every customer to have the best possible shopping experience.

If you change your mind about your purchase, you may return the product within 30 days of delivery.

Do You Accept Returns and Refunds?

Yes, Ketgarde accepts returns and refunds in accordance with the policy below.

To qualify for a return:

  • The item must be unused

  • The item must be in its original packaging

  • The return request must be made within 30 days of delivery

Returning Non-Faulty Products

We offer a 30-day return, exchange, or cancellation period after delivery.

If you wish to cancel or return your order, please contact us by email at:

info@ketgarde.shop

Our support team will respond within 1 working day, Monday to Friday during business hours.

We do not charge restocking fees for approved returns.

Returning Damaged or Defective Products

If your item arrives damaged, defective, or develops a fault within the applicable warranty period, please contact us with:

  • Your full name

  • Order number

  • Description of the issue

  • Photos of the damaged or defective item (if applicable)

Contact Email: info@ketgarde.shop

Once we confirm the issue, we will provide instructions for the return process.

If the product is confirmed to be damaged or defective, return shipping costs will be reimbursed.

How to Return a Product

To request a return, please contact our customer support team:

Email: info@ketgarde.shop

Please include:

  • Full name

  • Order number

  • Reason for the return

Our support team will provide return instructions within 1 working day.

Refund Processing Time

Once your returned item has been received and inspected, we will notify you by email regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 5 business days.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Return Address

Please send approved returns to the following address:

Ketgarde
15 Pinderfields Road
Wakefield, WF1 3NF
United Kingdom

Phone: +44 02392 839800
Email: info@ketgarde.shop

Important Notes

  • Products returned without prior contact may experience processing delays.

  • Returned items must be securely packaged to avoid damage during transit.

  • Ketgarde reserves the right to refuse returns that do not meet the conditions outlined in this policy.